Refund policy

Last updated 1 October 2026

30 days to change your mind

You can return a hanging within 30 days of the date it was delivered, for any reason. It must be unused and unwashed, with its dowels and cord, rolled back into its tube. We cannot accept a hanging that has been washed, cut, marked, or hung with tape or adhesive on the canvas.

How to start a return

  1. Email info@garnexia.com with your order number and the hangings you want to return.
  2. We reply within one business day with the return address and instructions. Please do not send anything back before you have them; parcels sent to our registered office cannot be accepted.
  3. Send the return with a tracked service and keep the tracking number.

What we refund

Once the return reaches us and we have checked it, we refund the price of the returned hangings to your original payment method within 10 business days. Your bank may take a few more days to show it. Any shipping charge paid on the original order is not refunded, and return shipping is paid by you, unless the hanging arrived damaged, misprinted or not as described.

Damaged, misprinted or wrong items

Please unroll and check your order when it arrives. If a hanging arrives torn, stained, misprinted, or with a broken dowel, or is not the design or size you ordered, email info@garnexia.com within 7 days of delivery with your order number and photographs. We will send a replacement at no cost, or refund you in full including shipping if you prefer. You do not need to return a damaged item unless we ask you to.

What is not a fault

Every hanging is screen-printed by hand, one colour at a time, so colours can sit up to 1 to 2 mm off each other, ink edges are slightly soft where they meet the weave, and no two pieces are identical. Slubs and darker flecks in the canvas are part of the cloth. Soft creases from being rolled are expected and drop out after hanging; see our Care & Materials page. Shrinking or twisting after machine washing, and fading from strong direct sun, are not covered.

Your legal rights

This policy does not reduce any rights you have under the consumer law of the country you live in.

Contact

info@garnexia.com. Garnexia is a trading name of ULTRAMARCH INTERNATIONAL COMPANY LIMITED, Room 2, 3/F, Ruby Commercial Building, No. 480 Nathan Road, Kowloon, Hong Kong.